Sleep Country Reviews
(Rated by 2 users)
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Payment Methods
- Affirm
- Authorize.Net
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
50
$OFF50
$OFF25
$OFFOverall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Customer Service5.0
- Price & Quality5.0
- Return Policy4.0
Recent Customer Reviews (2)
Marjorie Deville
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Sebastian Beyer
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Payment Methods
Accepted Payment Options:
Prices for items on Sleepcountry.ca vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Affirm
Authorize.Net
Payment Process
- Payments can be made online during the checkout process.
- For Sleep Country credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Sleep Country Pros & Cons
Pros
1
Variety of Brands: Sleep Country Canada offers a wide range of mattresses from well-known brands such as Sealy, Tempur-Pedic, Beautyrest, Purple, and Simba Sleep.
2
Multiple Store Locations: With over 250 stores across Canada, it provides convenience for customers to find a location near them.
3
Trial Period: They offer a 100-day exchange policy with a fee required, which allows customers to try out the mattress before making a final decision.
CONS
1
Poor Customer Service: Many customers have reported poor customer service, including long wait times on the phone and unhelpful staff.
2
Quality Issues: There are numerous complaints about sagging mattresses and defective products, which can lead to dissatisfaction.
3
Warranty Issues: Some customers have experienced difficulties in getting their warranties honored, with claims being denied or requiring extensive documentation.
4
High Prices: Despite the high prices, some customers feel that the quality of the products does not justify the cost.
5
Delivery and Return Problems: There are reports of late deliveries and difficulties with returns, which can be frustrating for customers.
Sleep Country Features and Benefits
Features
Variety of Brands
Offers a wide range of mattresses from well-known brands such as Sealy, Tempur-Pedic, Beautyrest, Purple, and Simba Sleep.
Multiple Store Locations
Over 250 stores across Canada, providing convenience for customers to find a location near them.
100-Night Comfort Guarantee
Allows customers to try the mattress for 100 nights (after 21 nights) and exchange for a better fit with a fee, ensuring satisfaction and hassle-free exchanges.
30-Day Return for Accessories
Sleep accessories like pillows and sheet sets can be exchanged or returned in-store within 30 days if unopened and in original condition.
Refunds for Order Issues
Provides full or partial refunds for shipment errors, missing items, damaged goods, lost packages, or late deliveries.
Omnichannel Retail Banners
Operates under Sleep Country™, Dormez-vous™, and Casper™ banners for diverse shopping options.
Direct-to-Consumer Banners
Includes Endy™, Hush™, and Silk & Snow™ for additional retail channels.
ECommerce Platforms
Dedicated online platforms like sleepcountry.ca, endy.com, and others for accessing a wide range of sleep products.
Sleep Experts
Personalized sleep solutions via in-store and online experts to help customers achieve their best sleep.
Product Innovation and Expansion
Continuously enhances sleep ecosystem through infrastructure, channels, partnerships, and experiences.
Partnerships with Marketplaces
Expands reach through partnerships like Walmart to diversify sales channels.
Customer Support Channels
Digital chat, phone line, and live video consultations for assistance.
Reliable Customer Service
Knowledgeable staff ensures a seamless shopping experience.
High-Quality Materials
Bed frames made from solid wood and premium steel for durability and longevity.
10-Year Warranty
Provides long-term peace of mind for most mattresses.
Mattress Recycling Program
Recycles and donates over 100,000 mattresses annually, promoting sustainability.
Most Trusted Mattress Retailer
Recognized as Canada's most trusted by 2024 BrandSpark Awards.
Competitive Pricing
Mattresses start from $340, furniture from $212, with ongoing deals like 15-30% off.
Free Delivery
On orders over $75.